2/22/2024 0 Comments Ge monogram refrigerator![]() It is very clear to me that this model has inherent design flaws in the defrost and evaporation system. The day following the last service call, I received a letter from GE Monogram customer relations stating that my 3year old Monogram was NON REPAIRABLE, but they would give me a special 7 day offer to purchase a new refrigerator for $4,816.04. They have not billed for any of these service calls. If it was to reoccur it would be repaired at no cost to me. Since January of 2021 GE Monogram customer relations has sent me two letters extending the warranty for this refrigerator through May of 2024 for this problem. He tried to receive guidance from GE engineering, their solution was to caulk two very small opening in the ceiling of the freezer fan compartment. He made four attempts at resolving the problem ordering different parts only to find upon receipt that they were not for this model. This technician joined GE approx one year ago and previously was a fire rescue medic. The previous technician had over 20 years experience. Since Sept this year a new GE factory service technician has attempted to resolve this issue. There has been no leakage since January but we have frequent intermittent hauling coming from the fan which is a indication that there is ice build up around the fan. Same GE factory rep came out and indicated that this model defrost and evaporation system had a high frequency of failure but his solution would solve the problem by plugging the hose that allowed the water to exit the unit. Fortunately we were home and were able to prevent floor damage. January 2023, (yep) water leakage release onto the wood floor. The Cafe appliance line may look good, but it's not worth it! If you are considering purchasing from GE, save yourself time and money. GE Appliances must be held accountable for their lack of product reliability and customer service. Unfortunately, now that the freezer has broken down for the fifth time in less than a year, GE has denied a replacement after dozens of calls and several hours on the phone with their service department and customer relations. She explained that given the rate of breakdowns, the freezer was likely to break again soon, so she wanted to ensure that we had no problems getting a full replacement when that happened. When I scheduled the fourth repair for the end of November, the customer service representative extended our warranty for another nine months. To provide some context, the freezer unit is less than a year old and has broken down for the fifth time after its fourth completed service repair by a GE technician just two weeks ago. However, in this case, GE has sent technicians to my client's home several times too many for those diagnostic checks and completed at least four required full-service calls, including replacing crucial parts like freezer freon. A full-service repair is when a technician conducts a diagnostic check and then repairs the appliance. ![]() According to GE's policy, if an appliance has been fully serviced/repaired four times, it will be deemed non-repairable and replaced with a new unit. And then, within a month, the freezer would break down again. Every time a GE technician would come to diagnose the problem, they would order parts and return two weeks later to fix it. The freezer has defrosted multiple times, which has caused the ice maker and water dispenser to stop working.
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